Tuesday, March 10, 2015

Blendabilities

 

http://www.stampyourartout.com/.a/6a017ee7dc6811970d01b8d0e7f532970c-pi

One of our favorite new products this year has been our fabulous alcohol-based markers, Blendabilities.

Well... on February 27th, Stampin' Up! decided to turn off the order numbers for the entire line of markers after quality issues were discovered. From then until now, we waited... hoping for good news. I really thought it would be good news.

Unfortunately, the news wasn't what we were all hoping for...

It was just announced that the entire line of Blendabilities Markers is now discontinued. Not all markers are defective. In fact many are not, so the markers you have may be just fine. But the percent of those that were defective was growing, and Stampin' Up! realizes it's not in their best interest to offer products that do not meet their high quality standards. And the manufacturer is unable to correct the problem in a manner that would also provide us with a stable, long-term solution. Here are a few questions you might be asking and Stampin’Up!’s answers.

Q & A
Q: Will the Tuxedo Black Memento Pad (item #132708) and the Tuxedo Black Memento Pad Refill (item #133456) still be available for purchase?
A: Yes. These items will also be featured in this year’s annual catalog.
Q: What are the quality problems with this product?
A: When the tip is welded to the barrel, the welding process can leave microscopic (invisible) holes in the marker tip. This leads to accelerated evaporation of the alcohol in the ink.
Q: Are all Blendabilities markers defective?
A: No. Most Blendabilities markers work as intended. We ask that you use your best judgment to determine whether your product is in good condition or if you need a refund.
Q: Why did it take so long for Stampin’ Up! to discover this problem?
A: Over the months we’ve noticed quality issues with this product, but they were within normal tolerance. We’ve also received some great feedback and know that many of you have thoroughly enjoyed working with Blendabilities. However, when corrections and complaints became more and more frequent, we increased the sophistication of our quality testing. This led to discoveries that meant we had a serious problem with the product line. Although these are still great markers, our manufacturer is now reporting a 30 to 40 percent fail rate before they are shipped to Stampin’ Up!—which is unacceptable.
Q: If I selected Blendabilities as my Sale-A-Bration item and it is on backorder, do I have to choose another Sale-A-Bration item?
A: Yes. We have fourteen other Sale-A-Bration items from which to choose.
Q: Now that Blendabilities are no longer available as a Sale-A-Bration redemption item, will our remaining Sale-A-Bration items run out more quickly?
A: With Blendabilities no longer available as a Sale-A-Bration option, it is anticipated that the demand on other Sale-A-Bration items will be higher than forecasted. For that reason, all Sale-A-Bration items (with the exception of stamps) will now be “while supplies last.”
Q: What are the positives coming out of this?
A: We’ve learned that alcohol-based markers are very popular with our demonstrators and customers. Knowing that you’ve enjoyed all of the coloring options provided by alcohol-based markers helps us chart a course for finding a reliable product line that will truly meet the needs of our demonstrators and customers.

I purchased and received Blendabilities. They are defective. What do I do? Let your demonstrator know ASAP. The deadline for returns is currently June 15th.

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